How can we help?

Juvonno's Help Center is here to provide support, tips, and troubleshooting.

Help Topics

Getting Started

How to set up your clinic, staff users, schedules, and workflows. Access user onboarding guides and instructions on h...
Staff User Settings

Administrators, practitioners, data privacy & security controls, and staff management tools including sales commissions.
Scheduling

Appointments, schedule settings, schedule configuration, and advanced scheduling tools like the waitlist.
Patient Management

Charting, patient profiles, treatment plans, history, practitioner dashboard, prescriptions, Telehealth, Physiotec, P...
Billing

TELUS eClaims, HCAI, OHIP, MB Health, other third-party billing, integrated payment gateways, insurance, private pati...
Communication

Appointment reminders, email notifications, JComm patient messaging, JComm team messaging, two-way fax, letters, and ...
Patient Portal

Patient Portal setup, settings, and how to customize the overall patient experience on the Portal.
Reports

A full inventory and descriptions of reports ranging from accounting and clinic statistics to sales and scheduling.
Advanced Clinic Settings

Advanced settings for accounting, system & company settings, products & services, schedules & holidays, treatment pla...
New Features & Updates

The scoop on new features, bug fixes, and other improvements made to Juvonno over time.
Privacy & Compliance

Learn how Juvonno's infrastructure aligns with global privacy and compliance standards
Technical Support

Get answers to common technical support and security questions and learn how to troubleshoot device issues.