How can we help?
Juvonno's Knowledge Base is here to provide support, tips, and troubleshooting.
Help Topics
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Getting Started
A complete step-by-step guide to setting up your staff, clinic, schedules, and workflows in Juvonno. Access administr...
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Billing
Get help with TELUS eClaims, HCAI, OHIP, MB Health, other third-party billing, private patients, insurance, day-to-da...
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Communication
Get help with appointment reminders, email notifications, JComm's patient messaging & team messaging, telehealth, two...
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Electronic Medical Records
How-tos & overviews of charting, treatment plans, patient profiles, history, the practitioner dashboard and prescript...
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Scheduling
How to manage appointments, adjust your schedule settings, and use Juvonno's advanced scheduling tools
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Patient Portal
How to set up your patient portal for online booking, adjust settings, customize the patient experience, and implemen...
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Reports
A full inventory and descriptions of canned and custom reports ranging from accounting and clinic statistics to sales...
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Staff Account Settings
How to manage administrator & practitioner profiles, data privacy & security controls, and other staff management tools.
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Advanced Clinic Settings
Dive deeper into Juvonno's advanced settings for accounting, companies & contacts, forms & letters, groups & categori...
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New Features & Updates
The scoop on new features, bug fixes, and other improvements made to Juvonno over time.
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Privacy & Compliance
Learn how Juvonno's infrastructure aligns with global privacy and compliance standards
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Technical Support
Get answers to common technical support and security questions and learn how to troubleshoot device issues.