How to Set Up a TD Merchant Services Desk Terminal

**Please contact support@juvonno.com prior to your TD Merchant Account Setup**

Things to Know

• You should have a static IP for the terminal and the computer it's connected to
• The connected computer should not have a local firewall installed as that can affect it
• The computer should not have Sleep mode enabled
• The integration will not work with a Mac

Troubleshooting 

If you cannot connect to the terminal, but still want to take a payment:

• Switch the terminal from semi-integrated to standalone mode
• Once the issue is resolved, you will switch the terminal back to semi-integrated to push transactions to the terminal
• The button to switch this option is located at the top-middle of the terminal
   

TD Desk 5000

The terminal is used to initiate transactions for customers using credit or debit cards such as Visa®, Mastercard®, Discover®, American Express®, Interac®, UnionPay®, etc.

To learn how to use other cards, please see TD's online documentation at www.tdmerchantsolutions.com/posresources
 

Setting Up Juvonno's TD Desk Integration

Create a Payment Gateway

1. Go to Settings 
2. Under Accounting, select Payment Gateways
3. Select + New Payment Gateway
4. Under Details, set the Processor Type field to Hardware Integrated

5. Click Find out your IP Address here to identify your IP Address 

   
   
    

   

    

6. Enter your IP Address in the Proxy Integration field
7. Click Register Proxy Account
8. You will be contacted by Juvonno once registration is completed and can then proceed with Terminal setup.
    

Add a Terminal

9. Under Terminal Configuration,  select + New Terminal

10. On your TD Desk Unit, navigate to Admin > Terminal Info
11. Enter the device's Terminal ID under Juvonno's Terminal Configuration fields in both the 
    • Name and
    • Terminal ID
12. On your TD Desk Unit, navigate to Admin > Misc. Options > Semi-Integrated > Communication Type > Enter
13. Enter the device's IP Address into Juvonno's Device’s Host field
14. Then enter 38503 into the Port field in both Juvonno and the terminal
15. In Juvonno, set the terminal's Status field to Active 
16. Click Save
17. A Setup Credentials link will display at the end of the terminal's row
18. Select this link to view your API Key and Setup Token - these will be used for final steps 
19. Repeat steps 1-4 for any additional terminals you'd like to add

Windows Application
 

20. Download the TD Desk Integration software here

21. Run the download Windows computer that will be used with the terminal
22. You may first be prompted to validate the software
23. In this case, click More Info and Run Anyway to proceed
     

24. Use the following file: 

    

25. Accept the terms
26. Select Install
27. Once installed, select to Open the application

28. From the Payment Gateway settings, select Setup Credentials
     

    

    
     

29. Enter those details in the Windows application 

30. Click Validate Credentials