How to Set Up and Use Juvonno Pay

Juvonno Pay is Juvonno’s payment processing integration with Stripe. It allows you to set up and manage your Stripe account directly in Juvonno, accept credit card payments, manage transactions, and track payouts.

Follow this guide to set up Juvonno Pay and learn how to process payments.

Fees 

There are no monthly or annual fees with Juvonno Payments. You’ll only ever pay for what you process!

When to Use This

Use this guide when:

• You are setting up Juvonno Pay for the first time
• You need to create or connect your Stripe account through Juvonno
• You need to add a clinic to Juvonno Pay
• You need to process a payment using Juvonno Pay

What You Need 

Before you begin, make sure you have:

• An email address to use for your Stripe account
  • If you already have a Stripe account, you can use the same email address
• A valid government-issued photo ID
  • Showing your legal name and date of birth and your home address
• A mobile phone with a camera
  • You'll receive a verification code by text message and you'll also need to take a selfie during identity verification
• Bank account information

Permissions 

• Access to Settings > Accounting

Contact your clinic administrator if you don't have the required access.

Setting Up Juvonno Pay 

1. Go to Settings 
2. Under Accounting, select Juvonno Pay

3. On the Get Started with Juvonno Pay page, click Sign Up

    

4. Click Add Information

    

5. In the Let’s Get Started window, enter your Email address
   • If you have a Stripe account, you can use the same email address
   • If you don’t have a Stripe account, enter the email address you'd like to use for your Stripe account
6. Enter your mobile Phone number

7. Click Submit

    

8. Check your mobile phone for a text message containing a verification code
9. Enter the verification code 

10. Continue through the setup sections to provide your business, personal, and banking information

Entering Your Business Details

Under Tell us about your business: 

11. Select your Country
    • Select the country where you or your business legally operate 
12. Select your Business type 
    • Individual or sole proprietorship
    • Company
    • Non-profit 

13. Click Continue

     

Entering Your Personal Details

Under Verify your personal details: 

14. Complete the following fields: 
    • Your legal name
      • Enter name exactly as it is recorded on government-issued ID, such as the driver's licence
    • Email address 
    • Job title 
    • Date of birth
    • Home address
      • Your address must be in the same country as your account
    • Phone number

15. Click Continue

     

Entering Your Professional Details

16. Complete the following fields: 
    • Industry
      • Select the option that best matches the goods or service your customers will purchase 
      • Selecting your industry helps satisfy risk and compliance requirements
    • Website
      • Share a website that shows the products or services you sell or promote
      • Placeholder or under-construction sites aren't supported
    • Product description
      • Provide a 2-3 sentence description of your business
      • Include the products/services you sell, how customers learn about your business, and how you charge customers
17. Click Continue

Adding Your Bank Details 

Under Add an account for payouts: 

18. Select the Currency 
19. Select the Country of bank account
20. Enter your banking information: 
    • Transit number
    • Institution number 
    • Account number 
    • Confirm account number 

21. Click Continue

     

Reviewing and Submitting Your Information

22. Review each section of the application:
    • Business type
    • Professional details
    • Personal details
    • Payout details
23. Click Edit next to any section that needs to be changed
24. Review the statements and agreements

25. Click Agree and submit

     

💡Tip: If information is missing, the section will be marked Incomplete. Click Edit to add or update the required information

Completing Identity Verification

After you click Agree and submit, you will see a Merchant Account Pending message:

26. Click Continue 
27. Under Verify your identity, choose how you want to verify your identity.  
    • Liveness verification (recommended) 
      • Upload your ID and provide a selfie
      • Verification is immediate
    • Verify your ID and home address 
      • Upload 2 different documents: your ID and a separate document showing your home address.
      • Verification takes 1-2 days.

Using Liveness Verification

28. Select Liveness verification (recommended)
29. Click Scan photo ID

30. Follow the onscreen directions to scan your valid photo ID and complete the selfie verification
31. Review the information provided
32. Click Confirm

Adding a Clinic

After your identity has been verified, you will be directed to Juvonno Pay / Merchant Account where you will need to add a clinic to Juvonno Pay before using Juvonno Pay to process payments for that clinic.

33. Select Clinics 

34. Click +Add Clinic

     

35. Select the clinic from the dropdown 

36. Click Add Clinic

     

Repeat for each clinic 

Managing Juvonno Pay 

Your Juvonno Pay / Merchant Account includes four sections:

Details

Use Details to manage information related to:

• Business type
• Professional details
• Personal details
• Payout details

Clinics

Use Clinics to manage the clinics that offer Juvonno Pay.

You can:

• Add clinics
• Disable clinics
• Add physical terminals when this feature becomes available

Payments

Use Payments to manage and filter transactions and process refunds.

Payouts

Use Payouts to track your payouts, including payout status and the amount being paid out.

Receiving a Payment Using Juvonno Pay

You can use Juvonno Pay when paying an invoice or checking out an appointment.

1. Go to Paid By and select the appropriate credit card type
2. Go to Gateway and select Juvonno Pay - xxxxx
3. Go to Pay Via 
   •  Card Entry should automatically be selected 
4. Enter the Card Details 
   • Card number 
   • Expiry date
   • CVC
5. Check Save Card if you want to store the credit card in the patient’s Patient Profile > Accounting section
6. Review the payment details 

7. Click Process Credit Card

    

Result 

Juvonno Pay is set up and connected to your Stripe account. Your clinic can now use Juvonno Pay to process credit card payments, manage transactions, and track payouts.
 

Things to Know 

• Juvonno Pay uses Stripe to process payments and securely handle payment and account information
• Your legal name and date of birth must match the information on your government-issued photo ID during identity verification
• Your home address must be in the same country as your Juvonno Pay account
• Identity verification may require a photo ID and selfie
• Liveness verification is recommended because verification is immediate
• If you choose to verify your ID and home address using documents, verification can take 1–2 days
• Your merchant account may remain pending until all required verification steps are completed
• Clinics must be added under Clinics before they can use Juvonno Pay
• Physical terminal support is coming soon