Set Up and Use Juvonno Pay

  • Updated

Juvonno Pay is Juvonno’s payment processing integration with Stripe. It allows you to set up and manage your Stripe account directly in Juvonno, accept credit card payments, manage transactions, and track payouts.

Follow this guide to set up Juvonno Pay and learn how to process payments.

 

 

Overview 

Check out this article to quickly learn what Juvonno Pay is and how it works. 

 

Fees 

There are no monthly or annual fees with Juvonno Pay. You’ll only ever pay for what you process!

Canada
  • Online: 2.75% per transaction
  • Terminal: 2.50% per transaction + $0.10 for Interac Debit 
USA
  • Online: 2.85% + $0.25 per transaction
  • Terminal: 2.6% + $0.10 per transaction

 

Physical Terminal Support

Juvonno Pay supports the BBPOS WisePOS E, which is the only physical terminal currently supported by Juvonno Pay.

You can purchase the BBPOS WisePOS E from Stripe now:

Order your BBPOS WisePOS E

 

When to Use This

Use this guide when:

  • You are setting up Juvonno Pay for the first time
  • You need to add a clinic to Juvonno Pay
  • You need to process a payment using Juvonno Pay

 

What You Need 

Before you begin, make sure you have:

  • An email address to use for your Stripe account
  • A valid government-issued photo ID
    • Showing your legal name and date of birth and your home address
  • A mobile phone with a camera
    • You'll receive a verification code by text message and you'll also need to take a selfie during identity verification
  • Bank account information

 

Permissions 

  • Access to Settings > Accounting > Juvonno Pay

Contact your clinic administrator if you don't have the required access.

 

Set Up Juvonno Pay 

Sign Up For Juvonno Pay

  1. Go to Settings 

 

  1. Under Accounting, select Juvonno Pay

 

  1. On the Get Started with Juvonno Pay page, click Sign Up

 

  1. Click Add Information

 

  1. In the Let’s Get Started window, enter your Email address
  2. Enter your mobile Phone number
  3. Click Submit

 

  1. Check your mobile phone for a text message containing a verification code
  2. Enter the verification code 

 

  1. Continue through the setup sections to provide your business, personal, and banking information

 

Enter Your Business Details

Under Tell us about your business: 

  1. Select your Country
    • Select the country where you or your business legally operate 
  2. Select your Business type 
    • Individual or sole proprietorship
    • Company
    • Non-profit 

  3. Click Continue

     

 

Enter Your Personal Details

Under Verify your personal details: 

  1. Complete the following fields: 
    • Your legal name
      • Enter name exactly as it is recorded on government-issued ID, such as the driver's licence
    • Email address 
    • Job title 
    • Date of birth
    • Home address
      • Your address must be in the same country as your account
    • Phone number
  2. Click Continue

 

Enter Your Professional Details

  1. Complete the following fields: 
    • Industry
      • Select the option that best matches the goods or service your customers will purchase 
      • Selecting your industry helps satisfy risk and compliance requirements
    • Website
      • Share a website that shows the products or services you sell or promote
      • Placeholder or under-construction sites aren't supported
    • Product description
      • Provide a 2-3 sentence description of your business
      • Include the products/services you sell, how customers learn about your business, and how you charge customers
  2. Click Continue

 

 

Add Your Bank Details 

Under Add an account for payouts: 

  1. Select the Currency 
  2. Select the Country of bank account
  3. Enter your banking information: 
    • Transit number
    • Institution number 
    • Account number 
    • Confirm account number 
  4. Click Continue

 

Review and Submit Your Information

  1. Review each section of the application:
    • Business type
    • Professional details
    • Personal details
    • Payout details
  2. Click Edit next to any section that needs to be changed
  3. Review the statements and agreements
  4. Click Agree and submit

 

💡Tip: If information is missing, the section will be marked Incomplete. Click Edit to add or update the required information


Complete the Identity Verification

After you click Agree and submit, you will see a Merchant Account Pending message:

 

 

  1. Click Continue 
  2. Under Verify your identity, choose how you want to verify your identity.  
    • Liveness verification (recommended) 
      • Upload your ID and provide a selfie
      • Verification is immediate
    • Verify your ID and home address 
      • Upload 2 different documents: your ID and a separate document showing your home address.
      • Verification takes 1-2 days.

 

Using Liveness Verification

  1. Select Liveness verification (recommended)
  2. Click Scan photo ID

 

  1. Follow the onscreen directions to scan your valid photo ID and complete the selfie verification
  2. Review the information provided
  3. Click Confirm

 

Add a Clinic

After your identity has been verified, you will be directed to Juvonno Pay / Merchant Account where you will need to add a clinic to Juvonno Pay before using Juvonno Pay to process payments for that clinic.

  1. Select Clinics 
  2. Click +Add Clinic

 

  1. Select the clinic from the dropdown 
  2. Click Add Clinic

 

Repeat for each clinic 

 

Set Up a Physical Terminal 

You can purchase the BBPOS WisePOS E from Stripe. The BBPOS WisePOS E is the only physical terminal currently supported by Juvonno Pay.

To set up your BBPOS WisePOS E: 

  1. Go to Settings 
  2. Under Accounting, select Juvonno Pay 
  3. Select the Clinics tab 
  4. Next to the clinic you are setting up, click Terminals

 

  1. Click +Register Reader

 

  1. Power on the BBPOS WisePOS E
  2. Connect the terminal to your Wifi 
  3. Auto-update 
  4. Swipe from the left side of screen inwards to access the Menu
  5. Go to Settings and select Generate Pairing Code and note the three words given 
  6. Enter the following information in Juvonno:
    • Label: Enter your preferred name for identifying the terminal 
    • Registration Code: Enter the three-word registration code
  7. Click Register 

 

Manage Juvonno Pay 

Your Juvonno Pay / Merchant Account includes four sections:

  • Details 
  • Clinics 
  • Payments

  • Payouts 

     

Details

Use Details to manage information related to:

  • Business type
  • Professional details
  • Personal details
  • Payout details
Clinics

Use Clinics to manage the clinics that offer Juvonno Pay.

You can:

  • Add clinics
  • Disable clinics
  • Add physical terminals when this feature becomes available
Payments

Use Payments to manage and filter transactions and process refunds.

Payouts

Use Payouts to track your payouts, including payout status and the amount being paid out.

 

Taking a Payment withJuvonno Pay

Use Juvonno Pay to pay an invoice or while checking out an appointment:

  1. Go to Paid By and select the appropriate credit card type
  2. Go to Gateway and select Juvonno Pay - xxxxx
  3. Go to Pay Via 
    •  Card Entry should automatically be selected 
  4. Enter the Card Details 
    • Card number 
    • Expiry date
    • CVC
  5. Check Save Card if you want to store the credit card in the patient’s Patient Profile > Accounting section
  6. Review the payment details 
  7. Click Process Credit Card

 

Result 

Juvonno Pay is set up and connected to your Stripe account. Your clinic can now use Juvonno Pay to process credit card payments, manage transactions, and track payouts.
 

Things to Know 

  • Juvonno Pay uses Stripe to process payments and securely handle payment and account information
    • If you already have a Stripe account, do not sign up for Juvonno Pay because creates a whole new Stripe account
    • Existing Stripe clients can't get access to the Juvonno Pay Dashboard and will continue logging in to Stripe to get their payment details. 
  • Your legal name and date of birth must match the information on your government-issued photo ID during identity verification
  • Your home address must be in the same country as your Juvonno Pay account
  • Identity verification may require a photo ID and selfie
  • Liveness verification is recommended because verification is immediate
  • If you choose to verify your ID and home address using documents, verification can take 1-2 days
  • Your merchant account may remain pending until all required verification steps are completed
  • Clinics must be added under Clinics before they can use Juvonno Pay

 

Related Articles 

An Overview of Juvonno Pay

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