How to Access a Home Exercise Program Through the Patient Portal

  • Updated

Patients can access home exercise programs (HEPs) shared through Wibbi or Physitrack directly from the Patient Portal. This article shows the steps patients follow to view their exercise programs and access additional exercise information through Wibbi or Physitrack. Clinic staff can use this article to understand the patient experience and assist patients who need help accessing their programs.

 

When to Use This

Use this article when:

  • A patient needs help accessing their home exercise program
  • Clinic staff want to understand what patients see in the Patient Portal
  • You need to provide instructions to a patient on how to access their exercise program

 

What You Need

Before a patient can access a home exercise program:

  • The exercise program must have been created in Wibbi or Physitrack 
  • The program must be shared to the Patient Portal from the patient's Documents tab
  • The patient must have access to the Patient Portal and know their login credentials

 

Accessing a Home Exercise Program

  1. Log in to the Patient Portal
  2. Select (HEP) Exercises from the portal menu

 

 

  1. Locate the desired exercise program

  2. Click the exercise program name to open the PDF version of the program

     

 

  1. Review the exercises, instructions, sets, and repetitions included in the program
  2. To access additional exercise information through Wibbi or Physitrack, click Access Physiotec

 

 

  1. Log in to Wibbi if prompted.

 

Result

The patient can view their home exercise program, including exercise instructions and prescribed repetitions. If available, they can also access additional exercise information through Wibbi or Physitrack.

 

Avoid Common Issues

  • Ensure the exercise program has been shared to the Patient Portal before directing the patient to access it
  • Confirm the patient is using the correct Patient Portal login credentials
  • Verify that the patient is selecting (HEP) Exercises and not the Documents section
  • If the patient is accessing Wibbi or Physitrack directly, they will need their Wibbi or Physitrack login credentials

 

Troubleshooting

I do not see any exercise programs in the Patient Portal

  • Contact your clinic to confirm that your exercise program has been shared to the Patient Portal

I can log in to the Patient Portal, but I cannot open the exercise program

  • Try refreshing the page or logging out and back into the Patient Portal
  • Make sure your browser is not blocking pop-ups 

I am being redirected to another website when I click the Access Physiotec button 

  • This is expected 
  • The Access Physiotec button is used to launch your clinic's home exercise program integration. Depending on your clinic's setup, the button may open Wibbi or Physitrack.
  • Although the button still references Physiotec, it supports multiple exercise program providers. The system will automatically open the platform configured for your clinic.

I forgot my Patient Portal password

  • Use the password reset option on the Patient Portal login page or contact your clinic for assistance

 

Related Articles 

How to Set Up the Wibbi Integration

How to Create and Share a Home Exercise Program with Wibbi

 

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