Manitoba Health FAQ

When you go the Manitoba Health Portal to upload the MB health submission file and get an error that you cannot upload the file you may have saved the file in the wrong document folder on your computer.

Chrome:

On your chrome browser click the icon in the top right corner of the page  and select Settings.

Scroll to the bottom of the page and select the Advance link .

Scroll to the downloads section and select the Change button.

Select where you want the file to download.

Create a Folder in your main C: drive section called Manitoba Health.

This is where you want the MB download to save.

If you have an existing system we recommend starting with a new Provincial billing number. If you have more than 1 Juvonno Office System you will need separate billing numbers for each system.

Speak with Provincial Health for details.

Contact a Provincial Health representative for details.

The Province may not pay the amount the clinic billed. Open the claim to see what tariff code was given to the claim. Provinces do update billable amounts. They may have changed the tariff code and paid less than you expected.

The clinic will receive a payment if you are overpaid or underpaid.

1. Overpaid claims

If a claim is overpaid, create a manual payment for the difference and create a payment type as write off to get rid of it.

2. Underpaid claims

If a claim is underpaid create a claim for the difference.

1. If Provincial health has sent a payment but not sent a notification.

2. When a claim is rejected but they pay it anyway.

3. If the clinic forgets to download a remittance file and the file is no longer available. You can manually add the payment.

1. If the Clinic makes a mistake on a claim.

2. The Province paid in error. Submit a Debit Request because Clinic owes "Teleplan" back. This is for BC.

If you have not submitted a claim you can void it.

We strongly suggest you do NOT void a claim if you have already included it in a submission. It's best you wait for a claim to be rejected.

After a rejection a claim remains rejected. You can Void a rejected claim in order to remove it, for example, if you want to bill it to the patient instead.

You can fix a rejected claim and resubmit it. You can also void a rejected claim and manually create the new one if necessary.

Go to: Accounting>Appointment Claims.

Claims with errors will have a Yellow Error Icon located to the left of the item.

When a claim has errors you will not see “Create Claim” on the drop-down menu options until the error is fixed.

There may be missing information within a patients profile that will prevent you from creating a claim.

• Profiles with errors are identified with a yellow icon to the left of the entry.
• Hover over the icon, a pop up will identify what is missing before you can proceed.
• Go to the Patients Profile and input missing information.

Select “Pay Selected Claims” from below the “Actions” heading located in the top right hand corner of the page.

The submissions files under the Documents tab in Juvonno should NOT be deleted. Deleting a file does NOT delete it from the Province's system. Wait until the claims have been paid/rejected etc.

If you need to delete a submission that has not been uploaded through the provincial billing portal, go to Accounting and select the Claims Submission option.