How to Set Up the Stripe Payment Gateway

If you are registered with Stripe, you can process credit card payments through Juvonno when using Complete & Invoice.

Credit card information is securely tokenized under the Patient Accounting tab and is encrypted for protection. When the Patient Portal is enabled, patients can pay invoices online and register for programs using online payment options. 

When to Use This

Use this article when: 

• When enabling payment gateways for the first time
• When setting up patient portal payments
• When adding a new Stripe payment gateway
• When configuring secure credit card processing in Juvonno

What You Need

• An active Stripe account

Permissions

• User Type access to the General System Settings 

   

Enabling Payment Gateways

Follow these steps if the payment gateways module hasn't been enabled in your General System Settings:  

1. Go to Settings 
2. Under System & Company Settings, select General 
3. Click Modules
4. Navigate to the Integrations section 
5. Find Payment Gateways and set to Enabled 
6. Click Save 

Setting Up the Payment Gateway to Accept Payments through the Patient Portal 

If you would like accept payments via the patient portal, enable the following in your General System Settings: 

1. Go to Settings 
2. Under System & Company Settings, select General 
3. Click Accounting 
4. Navigate to the Payment Gateways section 
5. Set Accept Payments in Portal to Yes 
6. Set Email Pay Online Request to Yes 

7. Click Save 

Tip: Setting Email Pay Online Request to Yes is what allows you to send a patient a request for payment from the Invoice Search with a single click!

Setting Up Stripe

1. Go to Settings 
2. Under Accounting, select Payment Gateways 
3. Click +New Payment Gateway 

4. Complete the Details section
   • Processor Type: Select Card not present
   • Gateway: Select Stripe 
   • Clinic: If you have more than one clinic, choose the relevant clinic 
   • Name: Enter the label that will show during checkout 
   • Mode: Select Production
   • Status: Select Active 
   • Admin Default: Check this box if this card should be defaulted when the payment gateway is selected
     • Only 1 default can be set for Card not present processors
   • Portal Default: Check this box if clients should be able to pay invoices through the portal and/or secure appointments using a credit card
     • Only 1 default can be set for the patient portal  

5. Complete the fields under Production Mode
   • Token

   • Passphrase 

      

Getting the Token and Passphrase from Stripe 

While logged in to Stripe:

1. Click Developers
2. Select the API Keys tab
3. Copy the Publishable Key and paste it into the Token field in Juvonno
4. Click Reveal beside the Secret Key
5. Copy and paste the generated key into the Passphrase field in Juvonno

Make sure both keys are entered correctly before saving

Enabling Card Data Collection Authorization

After entering your API keys, you will need to enable card data collection in Stripe.

1. In your Stripe dashboard, go to:
   https://dashboard.stripe.com/settings/integration
2. Enable the setting:
   Enable card data collection with a publishable key without using Stripe's pre-built UI elements.
3. When prompted, select the option indicating you are processing payments through a third-party platform.
4. Enter your Juvonno URL in the format:
   yourclinicname.juvonno.com

Once completed, Stripe will be authorized to securely collect card data for use within Juvonno.

Troubleshooting

Why isn’t my Stripe hardware working with Juvonno?
Juvonno is not integrated with Stripe hardware. Payments must be processed through the Stripe Payment Gateway within Juvonno.

Why can’t I pay an entire Accounts Receivable balance at once?
When using the Stripe Payment Gateway, AR balances cannot be paid in bulk. Each invoice must be processed and paid individually.

Why is a debit card being declined?
Standard debit cards are not supported by Stripe. Visa Debit cards are accepted.

Related Articles 

How to Store a Credit Card in a Patient Profile