How to Set Up the Stripe Payment Gateway

If you are registered with Stripe, you can process credit card payments through Juvonno when using Complete & Invoice.

Credit card information is securely stored under the Patient Accounting tab and are is encrypted for protection. When the Patient Portal is enabled, patients can pay invoices online and register for programs using online payment options. 

What You Need

• A Stripe account

Permissions

• Access to your system settings 

   

How to Enable the Payment Gateway Module 

1. Go to Settings 
2. Under System & Company Settings, select General 
3. Click Modules
4. Navigate to the Integrations section 
5. Find Payment Gateways and set to Enabled 
6. Click Save 

How to Enable Payment Gateways to Accept Payments in the Portal 

1. Go to Settings 
2. Under System & Company Settings, select General 
3. Click Accounting 
4. Navigate to the Payment Gateways section 
5. Set Accept Payments in Portal to Yes 
6. Set Email Pay Online Request to Yes 
7. Click Save

How to Set Up Stripe

1. Go to Settings 
2. Under Accounting, select Payment Gateways 
3. Click +New Payment Gateway 
4. Complete the Details section
   • Processor Type: Card not present
   • Gateway: Stripe 
   • Clinic: Select
   • Name: Stripe
   • Mode: Production
   • Status: Active 
   • Admin Default: Check
   • Portal Default: Check 

5. Complete the fields under Production Mode
   • Token
   • Secret

Finding Your API Keys (Token and Secret)

While logged in to Stripe:

1. Click Developers.
2. Select the API Keys tab.
3. Copy the Publishable Key and paste it into the Token field in Juvonno.
4. Click Reveal beside the Secret Key, then copy and paste it into the Secret field in Juvonno.

Make sure both keys are entered correctly before saving.

Enabling Card Data Collection Authorization

After entering your API keys, you will need to enable card data collection in Stripe.

1. In your Stripe dashboard, go to:
   https://dashboard.stripe.com/settings/integration
2. Enable the setting:
   Enable card data collection with a publishable key without using Stripe's pre-built UI elements.
3. When prompted, select the option indicating you are processing payments through a third-party platform.
4. Enter your Juvonno URL in the format:
   yourclinicname.juvonno.com

Once completed, Stripe will be authorized to securely collect card data for use within Juvonno.

Troubleshooting

Why isn’t my Stripe hardware working with Juvonno?
Juvonno is not integrated with Stripe hardware. Payments must be processed through the Stripe Payment Gateway within Juvonno.

Why can’t I pay an entire Accounts Receivable balance at once?
When using the Stripe Payment Gateway, AR balances cannot be paid in bulk. Each invoice must be processed and paid individually.

Why is a debit card being declined?
Standard debit cards are not supported by Stripe. Visa Debit cards are accepted.

Related Articles 

How to Store a Credit Card in a Patient Profile