Steps when a submission file is rejected

  • Created
1) Go to Accounting
2) Under the Alberta Health section select Claim Submissions
3) Delete the submission file which has caused an error
4) This resets all the claims to NEW
5) Now go to Accounting and Appointment Claims
6) Set the start date back a few months and the status field  to New then select Search.
7) Look at the claims for any missing tariff/billing codes, incorrect clinicians, or missing patient names
8) Fix the claims and then resubmit.

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