How to Issue a Refund with Juvonno Pay

  • Updated

Process and issue a refund without ever leaving Juvonno! This article will walk you through how to issue a refund with Juvonno Pay.


Step-by-Step Instructions

Step 1

On the left-hand nav bar hover over Accounting then select Invoice Search


Step 2

Enter the Invoice # or use the additional search features, then select Search


Step 3

Locate the invoice in the search results, press the button then View Payments


Step 4

From inside the pop-up window, press the button then View Payment


Step 5

Select Refund then confirm the Amount and Method, enter a Memo if needed, then Refund followed by OK


The refund will now be processed and the funds will be returned to the patient's card in 3 to 7 business days


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