Juvonno Pay is no longer offered as a standard payment solution for new clients. To provide greater flexibility and support a wider range of clinic needs, Juvonno integrates with trusted payment gateways such as Stripe and Moneris, allowing you to choose the provider that best fits your workflow.
This article is intended for legacy clinics that continue to use Juvonno Pay and outlines how to issue a refund with Juvonno Pay.
Issuing a Refund with Juvonno Pay
Step 1
On the left-hand nav bar hover over Accounting then select Invoice Search
Step 2
Enter the Invoice # or use the additional search features, then select Search
Step 3
Locate the invoice in the search results, press the button then View Payments
Step 4
From inside the pop-up window, press the button then View Payment
Step 5
Select Refund then confirm the Amount and Method, enter a Memo if needed, then Refund followed by OK
The refund will now be processed and the funds will be returned to the patient's card in 3 to 7 business days