How to Set Up and Use Doxy Telehealth in Juvonno

Juvonno integrates with Doxy to help you schedule and manage telehealth appointments. This guide walks you through connecting your Doxy account to Juvonno, setting up practitioners, scheduling telehealth appointments, and joining a Doxy session.

When to Use This

• When your clinic wants to use Doxy for telehealth appointments
• When setting up Doxy for the first time in Juvonno
• When you need to schedule a Doxy telehealth appointment
• When a practitioner needs to join a scheduled Doxy session

What You Need 

• A Doxy account 
• A practitioner's Doxy Room URL 

Permissions 

• Access to Settings > System & Company Settings > General (for initial setup only) 
• Access to Settings > Staff > Practitioners
• Access to create and manage appointments

Connecting Juvonno and Doxy 

Step 1: Enable Telehealth and Doxy Modules in Juvonno

1. Go to Settings 
2. Under System & Company Settings, select General 
3. Click Integrated Apps 
4. Under Telehealth, find Module Enabled and set to Yes 
5. Under Doxy, find Doxy Enabled and set to Yes 
6. Save your changes 

Step 2: Add Doxy to a Practitioner Profile

Each practitioner who uses Doxy needs their Doxy Room URL added to their profile.

1. Go to Settings 
2. Under Staff, select Practitioners
3. Open the practitioner's profile 
4. In the Profile tab, find Doxy Room URL
5. Enter in the practitioner's Doxy Room URL in the Doxy Room URL field 
6. Save your changes 

Once Telehealth and Doxy are enabled and the practitioner's Doxy Room URL has been added, you can schedule Doxy telehealth appointments in Juvonno.

Scheduling a Doxy Telehealth Appointment

1. From the Schedule, select the desired appointment time

2. Enter the relevant appointment details 

3. Under Visit Type, select Telehealth - Doxy 

4. Click Save 

💡Tip: Telehealth appointments are displayed with diagonal lines on the Schedule making them easy to identify

Sending the Doxy Session Link 

Patients will receive an email reminder with the Doxy Room link about 10 minutes before their scheduled appointment.

You can also send the session link manually:

1. Click the appointment block on the Schedule
2. Select Send Session Email

Joining a Doxy Session 

At the scheduled appointment time, the practitioner can join the session directly from the Schedule.

1. Click the appointment block

2. Select Join Doxy Session 

Result

• Doxy is connected to Juvonno
• Practitioners can have their Doxy Room URL linked to their profiles
• Staff can schedule Doxy telehealth appointments directly from the Schedule
• Patients receive their Doxy session link by email
• Practitioners can join Doxy sessions directly from the appointment in Juvonno

Things to Know

• Each practitioner using Doxy must have their Doxy Room URL added to their practitioner profile
• Patients need a valid email address in their patient profile to receive the session link
• Telehealth appointments are identified by diagonal lines on the Schedule
• The session link can be sent manually from the appointment using Send Session Email

Troubleshooting

The patient did not receive the Doxy session link.

• Check that the patient has a valid email address saved in their patient profile. You can also manually send the session link by opening the appointment and selecting Send Session Email.
• Review the Correspondence in the patient's profile. If you see that the email has been sent, have the patient check their spam/junk folders in their email account to see if the message was redirected. 

Doxy Support

Need help with Doxy? For support, visit their website https://help.doxy.me/en/ or contact them at 1-(844) 436-9963