How to Connect to Wibbi

Wibbi allows practitioners to create and share home exercise programs (HEPs) with patients. When integrated with Juvonno, practitioners can launch Wibbi directly from a patient's profile, and exercise program PDFs are automatically saved to the patient's documents. This article explains how to configure the Wibbi integration, connect your clinic locations, and complete the setup required before practitioners can begin creating exercise programs.

When to Use This

Use this guide when:

• Your clinic wants to connect Juvonno with Wibbi 
• You need to add or modify the Wibbi CLM ID # in a Clinic Profile

What You Need 

To successfully connect Wibbi with Juvonno, you'll need: 

• An active Wibbi subscription

Permissions 

To connect with Wibbi and follow the steps outlined in this guide, you'll need: 

• A Level 2 Admin Profile

Contact your clinic administrator if you do not have the required access.

Instructions 

Step 1: Find Your Location Numbers for Wibbi 

1. Go to Settings
2. Under System & Company Settings, select General
3. Click Integrated Apps
4. Go to the Wibbi section
5. Record the location numbers displayed for each clinic
   • These numbers will need to be provided to Wibbi

6. Set Enabled to Yes 

7. Click Save

Step 2: Provide Your Clinic Location Information to Wibbi

1. Contact Wibbi and provide your clinic location numbers

Email: support@wibbi.com
Phone: 1-866-301-3439

2. Wait for Wibbi to complete their portion of the setup process
3. Wibbi will provide a clinic-specific access token (CLM ID) for each clinic location 

Step 3: Update Your Clinic Profile 

1. Go to Settings 
2. Under System & Company Settings, select Clinics 
3. Click Open next to the relevant clinic 
4. Navigate to the Wibbi section
5. In CLM ID #, enter the access token provided by Wibbi 

6. Click Save 

Result

The Wibbi integration is enabled and connected to your clinic locations. Practitioners can launch Wibbi directly from patient profiles, create home exercise programs, and have program PDFs automatically saved to patient records in Juvonno.

Things to Know

• You'll need to provide Wibbi with your clinic location numbers
• Practitioners will need to have a Wibbi license
• The CLM ID# is specific to each clinic location
  • Only users with access to system settings can add or update CLM IDs

Troubleshooting

I don't see System & Company Settings 

• Your User Type does not have access to the General System Settings 
• Contact your clinic administrator if you don't have the required access 

I don't see Wibbi in the Clinic Profile 

• You need to be logged in with a Level 2 Admin Profile 
• Contact your clinic administrator if you don't have the required access 

Practitioner can't access Wibbi from Juvonno

• Confirm that the practitioner has been assigned a default clinic in their profile 
• Confirm the practitioner has an active Wibbi license 
• If the practitioner has both an administrator and practitioner profile, make sure they are logged in as a practitioner 

I've connected to Wibbi, but it's not working

• Confirm that Wibbi has completed the setup process on their end
• Make sure the correct CLM ID # has been entered in the Clinic Profile 

Wibbi Support

Need help with Wibbi? For support inquiries or to request a free online tutorial, contact the Wibbi Support Team at support@wibbi.com. 

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How to Create and Share a Home Exercise Program (Wibbi)