Administrators can reset a user’s Two-Factor Authentication (2FA) if they are locked out of their account or no longer have access to their authenticator device. Resetting 2FA removes the existing setup so the user can configure it again at their next login.
| Important: Resetting 2FA does not permanently disable security. It simply restarts the setup process. |
When Should You Reset a User’s 2FA?
Reset 2FA only when a user cannot generate authentication codes.
Common scenarios include:
- The user lost or replaced their phone
- The authenticator app was deleted or reset
- Changing authenticator apps
- The user never completed the 2FA setup
Before You Begin
You must have administrator access
Reset Two-Factor Authentication (2FA) for a User
- Open the team member’s profile.
- Select the Login tab.
- Click Reset 2FA Secret.
The next time the user logs in, they will be prompted to set up 2FA again.
| Best practice: Let the user know you’ve reset their 2FA so they can complete setup right away. |
What Happens After a Reset?
- The previous authenticator connection is removed
- The user must scan a new QR code
- 2FA protection resumes once setup is complete