Administrators can reset a user’s Two-Factor Authentication (2FA) if they are locked out of their account or no longer have access to their authenticator device. Resetting 2FA removes the existing setup so the user can configure it again at their next login.
When to Use This
Common scenarios include:
- The user lost or replaced their phone
- The authenticator app was deleted or reset
- Changing authenticator apps
- The user never completed the 2FA setup
Permissions
- You must have administrator access
Contact your clinic administrator if you don't have the required access.
| ⚠️Note: Resetting 2FA does not permanently disable security. It simply restarts the setup process. |
Reset Two-Factor Authentication (2FA) for a User
- Go to Settings
- Under Staff, select Administrators, Practitioners, or Employees based on the user's profile
- Open the staff profile
- Select the Login tab
- Click Reset 2FA Secret
The next time the user logs in, they will be prompted to set up 2FA again.
Result
- The previous authenticator connection is removed
- The user must scan a new QR code
- 2FA protection resumes once setup is complete