How to Set Up Your TELUS Health eClaims Integration

Learn how to set up the TELUS Health eClaims integration, including enabling the feature in Juvonno, locating required TELUS IDs, and configuring both clinic and practitioner profiles. Proper setup ensures successful claim submissions and reduces errors related to mismatched or missing information.

When to Use This

• When setting up TELUS Health eClaims integration for the first time
• When adding a new clinic or practitioner to eClaims
• When troubleshooting claim submission issues related to missing or incorrect TELUS information

What You Need

• TELUS Provider ID
• TELUS Location ID
• TELUS Provider details for your practitioners   

Permissions 

• User Type access to General System Settings 
• Access to the relevant clinic 

Finding TELUS Provider and Location IDs 

You'll find the following details in your TELUS Health Portal. 

TELUS Provider ID:

1. Log in to the TELUS Health Portal
2. Open the menu in the upper-left corner

3. Record your Provider ID

    

TELUS Location ID: 

1. In the TELUS Portal, click Business profile  

2. Record your Location ID 

    

Finding Practitioner TELUS Details 

You'll find the following details in your TELUS Health Portal. 

1. In the TELUS Health Portal, open your list of Providers 
2. Locate the relevant practitioner and record the following information: 
   • License Number
   • TELUS Provider ID
   • License Type

   • License Issuer 

      

Enabling TELUS Health eClaims in Juvonno

Follow these steps to enable the TELUS Health eClaims integration: 

1. Go to Settings

2. Under System & Company Settings, select General

    

3. Click Modules 
4. Navigate to Integrations
5. Find TELUS Health eClaims and set it to Enabled 

6. Click Save

    

Adding TELUS Information to a Clinic in Juvonno

1. Go to Settings 
2. Under System & Company Settings, select Clinics 
3. Open the clinic you want to update
4. Find TELUS Health eClaims and enter the following:
   • CPR Organization ID: Your TELUS Provider ID

   • CPR Work Location ID: Your TELUS Location ID

      

4. Click Save
5. Repeat these steps for each clinic, if applicable. 

Adding TELUS Details to Practitioner Profile in Juvonno

Navigate to the relevant practitioner's profile: 

1. Go to Settings 
2. Under Staff, select Practitioners 
3. Open the practitioner’s profile

4. Click the TELUS Health tab

    

Setting Up TELUS for Practitioners Working at One Clinic

1. Complete the Default TELUS Health Provider Settings when the practitioner you're setting up TELUS Health eClaims for only works at one of your clinic locations: 

• License #: Enter the practitioner’s license number 
• CPR Provider #: Enter the TELUS Provider ID 
• Username: Enter the clinic's TELUS Portal username 
• Password: Enter the clinic's TELUS Portal password 
• License Issuer: Select the issuing body of the practitioner's license (i.e., the college or association) 
• License Type: Select the license type 

• Practitioner Type: Select practitioner's discipline 

   

2. Click Save 

    

Setting Up TELUS for Practitioners Working at Multiple Clinics

Complete the Clinic Settings when the practitioner you're setting up TELUS Health eClaims for works at more than one of your clinic locations.

1. Leave the Default TELUS Health Provider Settings blank
2. Scroll to Clinic Settings

3. Complete the TELUS details for each clinic the practitioner works at:
   • License #: Enter the practitioner’s license number 
   • CPR Provider #: Enter the practitioner's TELUS Provider ID 
   • Username: Enter the clinic's TELUS Portal username 
   • Password: Enter the clinic's TELUS Portal password 
   • License Issuer: Select issuing body of the practitioner's license (i.e., the college or association) 
   • License Type: Select the license type 
   • Practitioner Type: Select practitioner's discipline 
4. Click Save 

Result 

• TELUS Health eClaims is successfully enabled in your system
• Clinic and practitioner profiles are configured with the required TELUS information
• You can begin submitting TELUS Health eClaims through Juvonno, though there is often a 7 to 10 day delay before claims can be submitted successfully.

Avoid Common Issues

• Entering practitioner details that do not exactly match the TELUS Portal
  • Even small differences (spacing, abbreviations, formatting) can cause claim failures
• Not updating passwords in Juvonno after a TELUS password change
• Forgetting to complete the TELUS tab for each practitioner submitting claims
• Using the Default TELUS Settings for practitioners who work at multiple clinics
  • Location-specific settings must be used instead
• Attempting setup before the practitioner is registered and approved in the TELUS Portal

Troubleshooting

Unable to submit claims

• Verify that TELUS Health eClaims is enabled in General System Settings
• Confirm clinic and practitioner profiles are fully completed
• Ensure Provider ID and Location ID are entered correctly

Authentication errors

• Confirm the TELUS username and password are correct
• If the password was recently updated in TELUS, update it in each practitioner profile
• Ensure login credentials match exactly with the TELUS Portal

Claims are being rejected or failing

• Double-check that all practitioner details match the TELUS Portal exactly
• Confirm the correct License Type and Issuer are selected
• Ensure the practitioner is properly registered and approved in TELUS 
• Remember that there may be a short waiting period after setup before claims can be successfully submitted through the integration.

Practitioner not available for selection or submission

• Confirm the practitioner has been added and approved in the TELUS Portal
• Ensure their TELUS details are completed in Juvonno
• Verify the practitioner is assigned to the correct clinic

Missing or incorrect Location/Provider IDs

• Reconfirm IDs directly from the TELUS Portal
• Ensure IDs are entered in the correct fields (Clinic vs Practitioner)