If all licenses are currently in use, additional team members will not be able to log in. A Level 2 Administrator can remotely log out an active user to free up a license or remove unauthorized access.
Before You Begin
You must have Level 2 Administrator permissions to perform this action.
Step-by-Step Instructions
Step 1: Navigate to the Active Users Page
Go to Settings > General > Security > Active Licenses > Active Users Page
Step 2: Select the User
From the User Logged In dropdown, choose the team member you want to log out.
Step 3: Confirm Your Password
Enter your password in the Confirm Password field to authorize this action.
Step 4: Click Logout
Select Logout to sign the user out immediately. Their license will become available for another team member to use.