What is JComm?
JComm is an add-on to your Juvonno subscription that delivers unrivalled communication tools with exceptional security, ease, and efficiency—all seamlessly integrated into Juvonno. It’s designed to streamline clinic communication with your team and patients using text, email, and in-app direct messaging.
The results?
- Clearer, more timely communication.
- Hours saved by keeping information flowing.
- Stronger connections within your clinic community.
This guide walks you through JComm's key features and how to get started.
Email & Text (SMS) Campaigns
Stay connected with your patients and encourage rebookings using email and SMS campaigns. With customizable templates and tools, you can create email and SMS campaigns that fit your clinic’s style and messaging needs.
Over 70 Fully Customizable Templates: Includes options for birthday greetings, insurance reminders, satisfaction surveys, payment requests, and more.
Message Automation: Send messages automatically based on parameters like birthdays, appointment dates, or AR balance reminders. Set it and forget it.
Custom Triggers: Set triggers for events like appointments booked, last visit dates, or outstanding balances to ensure precise delivery to the right patients.
Target Audience Customization: Use Juvonno’s Patient Insights tool to target specific patient groups.
Call-to-Action Inserts: Any good marketing campaign needs a clear call to action. We’ve made it easy to add links for Portal Booking or patient ratings with just a click.
See How to Create a JComm Email or SMS Campaign for more information and step-by-step instructions.
Management Features for Email & Text Campaigns
Campaign Testing: Before activating a campaign, you can:
- Send a Sample Message: Preview your email or text to ensure formatting and content accuracy.
- Campaign Audience Queue: View estimated recipients based on campaign parameters. Validate tags and formatting before sending.
See How to Create a JComm Campaign Test for more information and step-by-step instructions.
Live Statistics: Track campaign performance in real time:
- Total Sent, Opens, Clicks, and Ratings.
- Unsubscribed recipients and errors.
Send Logs: Filter campaigns by status or actions like clicks and ratings to get detailed delivery insights. Results include the date sent, the date/time opened, whether the portal booking link was clicked, and more.
See How to Access JComm campaign results for more information and step-by-step instructions.
Patient Two-Way Texting
Enable Two-Way Texting to:
- Send and receive text messages directly in Juvonno.
- View and reply to incoming messages from the schedule.
See An Overview of Patient Two-Way Texting for more details.
Team Chat
Team Chat offers faster communication than email:
- See which team members are online and chat 1:1 in real-time.
- Send and receive chats from anywhere.
See How to enable JComm's Team Chat Feature for more details
Team Messaging
Team Messaging is a secure, in-app messaging system for your clinic:
- Collaborate with colleagues, share patient records, and link files.
- Ensure urgent messages are seen immediately.
- Keep all correspondence searchable for future reference.
See How to Send Staff Messages Using JComm's Team Messaging Feature to learn more!
How Much Does JComm Cost?
We offer three flexible pricing plans to fit clinics of all sizes. Plans are available as add-ons to your Juvonno subscription, with monthly payments and the option to cancel anytime.