Security FAQ

  • Updated

How is Juvonno Data Secured?

Juvonno Data is encrypted using 256 bit encryption when sent between your device and our servers (in the same way as your banking information would be).

Do Juvonno's Data Servers implement anti-DDoS protection?

Yes, to guarantee maximum security for Juvonno's infrastructures, an anti-DDoS system ensures the continuity of service of web applications in case of attack.
Learn more about this protection here.

How is Juvonno Data Accessed?

Administrators, practitioners and patients each access Juvonno using their own account secured by a username and password. Account owners can control access permissions for each user, which includes control of accessing patient charts, billing records, and schedule records.

How is Juvonno Data Backed-up?

Juvonno uses mirrored database servers (which act as real-time backups) so in the unlikely event that something happens in data centre, Juvonno can flip over immediately to use the other database server. Juvonno also performs off-hour, off-site backups, just as an additional precautionary measure.

How is Chart Access Tracked?

Juvonno offers a user-activity report to account owners in which they can see a detailed breakdown of all user activity. The report can be filtered by date range, user, and type of access for regular reviews on who is accessing patient profiles.

Who owns Juvonno Data?

There are two levels of privacy to consider with Juvonno. The Account Information we collect from our Account Owners to open their Juvonno account (such as clinic name, information and credit card number for billing) and the Patient Data that our clients collect (such as patient name, demographics, and medical information for chart entries).

Patient data (charts, patient profiles, appointment history etc) is always owned by you, our customer. So what that means is that Juvonno acts as an agent storing patient data on behalf of our customers. The account owner (you) retains ownership of all patient data.

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