This article contains a list of frequently asked questions in regards to the Patient Portal and Patient Portal Settings
| Note: If you don't have access to a setting, please contact your clinic administrator |
What is My Clinic's Patient Portal URL
Click here for the answer
The easiest way to find your clinic's Patient Portal URL is from the login page. Go to your Juvonno login URL (clinicname.juvonno.com) and click on Take Me There
The URL for your portal will be listed in the search bar. From here you can copy and paste the URL to share online.
Alternatively, you can also find it inside Settings > General > Portal > Portal Login URL
Why Can’t a Patient Log In
Click here for the answer
More often than not the patient is simply entering the wrong username and password.
First, be sure the patient is entering the email address you have on their Patient Profile.
Second, the Username and Password fields are case-sensitive. Be sure the user is entering their username and password with this in mind.
If the patient continues to be unsuccessful in logging in, have the patient select the “Forgot Password” button to reset their password.
How do I Reset a Patient's Portal Login
Click here for the answer
From inside their Patient Profile, go to Portal Access then Update Login Information
From here you can update their Username and Password, press Save then send them the new login info
| Note: We suggest that you try the username and password in the portal to ensure you can log in before giving it to the patient. |
The patient is now able to log into the portal and can update their own password from within the portal if they wish.
How to Block a Patient from Booking in the Patient Portal
Click here for the answer
From inside the Patient Profile, select Portal Access then select Yes from the dropdown menu under Blocked?
How to Enable Mandatory Credit Card Entry for Online Bookings
Click here for the answer
If your Patient Portal is linked to a payment gateway, you can require patients to enter their credit card info before booking an appointment. This setting allows you to have a card on file for the patient which can be charged for appointments or any potential fees (eg. cancellation fee). This article will show you how to enable mandatory credit card entry and how it will appear on your Patient Portal.
| ***Important: You must have a payment gateway setup in order to require credit card entry. Learn How to set up your clinic's payment gateway in the Payment Gateway Section. |
Step 1
Go to Settings and select General under System & Company Settings
Step 2
Select Portal on the left sidebar, scroll down to Scheduling and locate Requires Credit Card Entry
Step 3
Select Yes from the dropdown menu then Save.
Your Patients will now be required to enter their credit card info before booking an appointment.
How to Link Juvonno's Patient Portal to Instagram
Click here for the answer
Simply add your Juvonno Online booking link directly to your Instagram account and start to direct patients one step closer to setting up a profile and booking an appointment.
Step 1: Open Edit in Your Instagram Profile
Log in to your Instagram app on your phone and navigate to your clinic's profile, then click on the 'Edit Profile' button.
Step 2: Add your Juvonno URL
Enter your clinic’s Juvonno Portal URL into the “Website” field.
Step 3: Add a message to your 'Bio'
In the “Bio” section of your Instagram posts, add a message indicating that clients can click your website link to go directly to your site and book online.
How to View a Patient's Note Left During Online Booking
Click here for the answer
When a patient is booking an appointment through the patient portal they have the option to include a note that is directly put on the appointment schedule.
`
After the appointment has been booked, you will be able to see the note in the Memo section of the Appointment Details