Getting an error while trying to download a file

  • Updated

If you are trying to download a file to submit to OHIP and getting an error such as "unexpected error encountered and it cannot be determined if the claims were submitted successfully or not"


Step 1

Log into the GoSecure website to make sure that you can log in.

Step 2

Then go to Settings, Clinics and open the clinic details.



Step 3

Check that the Username and Password match GoSecure credentials.



Step 4

Then go to Accounting.  Under the Ohip section select Module Settings.


Step 5

Check the Username matches then enter the Password, enter the password a second time to confirm it .  Then Save.



Step 6

Try your download again.



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