Update Appointment Reminders

Appointment reminders help keep patients informed about upcoming appointments and can be sent by email or text.

Juvonno gives you a few ways to control which reminder a patient receives:

• Organization default: Sets the default reminder for your clinic. Patients whose reminder is set to Default in their profile will use this setting.
• Patient profile: Set a patient's usual reminder preference if they prefer something different from your organization's default.
• Appointment: Choose a different reminder for a specific appointment without changing the patient's usual preference.

When to Use This 

Use these settings when you want to:

• Set the default appointment reminder for your organization
• Change a patient's usual reminder preference
• Choose a different reminder for a specific appointment

What You Need 

If you plan to send text reminders: 

• Make sure the patient's Patient Profile has a Mobile Phone number entered and is set to the Default
• The mobile number should be entered in this format: xxx-xxx-xxxx

Permissions 

• Access to Settings > General when updating the organization default reminder 

Contact your clinic administrator if you don't have the required access.

Instructions

Set the Organization's Default Patient Reminder

1. Go to Settings
2. Under System & Company Settings, select General 
3. Click Scheduling
4. Go to the Scheduling section 
5. Find Default Patient Reminder 
6. Select your preferred option
7. Click Save  

Set a Patient Profile Default Reminder

Choose a patient's usual reminder preference directly from their profile. 

1. Open the patient's Patient Profile 
2. In the General section, scroll to Preferences 
3. Find Default Reminder 
4. Select the patient's preferred reminder option

5. Click Save & Exit 

    

Set an Individual Appointment Reminder

If a patient wants a different reminder for one specific appointment, you can update the reminder without changing their usual preference.

1. Open the appointment 
2. Find Patient Reminder
3. Select the preferred option from the dropdown menu 

4. Click Save 

    

Result 

Juvonno will send the appointment reminder based on the reminder setting attached to the appointment.

By default, one reminder will be sent for an appointment. If you need additional reminders, you can set them up through JComm.

Things to Know 

• Text reminders: The patient's Mobile Phone field must be completed in their Patient Profile. Enter the number in the format xxx-xxx-xxxx.
• Organization defaults: If you change your organization's default reminder, appointments that were created before the change will keep their previous reminder setting. You'll need to update those appointments manually if you want them to use the new setting.
• New appointments: Appointments created after the organization default is changed will use the new default setting.
• Instant Email Reminder: You can send an additional email reminder by selecting Instant Email Reminder from the appointment menu. There is no equivalent option for sending an instant text reminder.
• Additional reminders: Additional reminders can be configured when you subscribe to JComm.
• Default setting: When a patient's reminder is set to Default, their appointment will use the organization's default reminder setting.