How to Enable Appointment Confirmations

  • Updated

Appointment confirmations let patients confirm their upcoming visits directly from email or text reminders. Once a patient confirms, Juvonno automatically updates the appointment status to Confirmed on the Schedule. This guide walks you through how to enable appointment confirmations and add them to your email and text reminders.

 

When to Use This

  • When you want patients to confirm their appointments through email or text
  • When you want appointment statuses to update automatically after a patient confirms
  • When you want to reduce the need for staff to manually confirm appointments

 

Permissions 

  • Access to Settings > System & Company Settings > General

Contact your clinic administrator if you don't have the required access.

 

Instructions

Enable the Appointment Confirmations Module

  1. Go to Settings 
  2. Under System & Company Settings, click General 
  3. Select Modules 
  4. Under Advanced, find Appointment Confirmations
  5. Set Appointment Confirmations to Enabled 

  6. Click Save 

     

 

Include a Confirmation Link in Appointment Email Reminders

  1. In General System Settings, select Reminders & Notifications 
  2. Under the Appointment Email Reminders section, find Include Confirmation Link and set to Yes
  3. Click Save  

 

 

Include Appointment Confirmations in Text Reminders

  1. In General System Settings, select Reminders & Notifications 
  2. Under the Appointment Text Reminders section:
    • Make sure Text Message Reminders are set to Enabled
    • Set your Reminder Text Message Time 
      • This is the time that text reminders will start going out each day
    • Go to Text Message Confirmation and set to Yes 
    • Update your Reminder Text Message
      • Use the available Content Tags to insert relevant details 
      • "Reply C to confirm" is automatically added at the end of your message  
  3. Set Text Message Confirmation to Yes

  4. Click Save 

     

 

Result 

Email Reminders

  • Email reminders include a Confirm Appointment button
  • Patients can click the button to confirm their appointment

Text Reminders

  • Text reminders include instructions for patients to reply with C to confirm the appointment

Confirmed Appointment

  • Once a patient confirms, the appointment status automatically changes to Confirmed
  • The appointment's border on the Schedule reflects the confirmed status. 

 

 

Things to Know 

  • The clinic does not receive a message when a patient replies with C
  • The appointment is automatically updated to Confirmed
  • Appointment confirmations must be enabled before they can be added to email or text reminders

 

Messaging Opt-Out Rules

Juvonno's third-party messaging provider uses standard opt-out keywords. When a patient replies to any message with one of the following keywords:

  • STOP
  • STOPALL
  • UNSUBSCRIBE
  • CANCEL
  • END
  • QUIT

all future text messages are blocked at the provider level. This is not connected to the patient’s subscription settings in Juvonno and cannot be overridden within the system.

If a patient opts out by mistake, they can restore text messaging by replying with one of the following keywords:

  • START
  • YES
  • UNSTOP

If the patient has deleted the original message and cannot reply to it, the clinic can provide the patient with the clinic's text number. The patient can then send one of the keywords above to that number to restore text messaging.

If you don't know your clinic's text number, contact Juvonno Support at support@juvonno.com to request it.

Why do opt-out rules apply?

Canadian Anti-Spam Legislation (CASL) includes rules for electronic messages, including requirements around consent and allowing recipients to unsubscribe. The opt-out keywords help ensure patients can easily stop receiving text messages when they no longer want them.

 

Troubleshooting

A patient's appointment was not automatically confirmed.

  • Make sure Appointment Confirmations is enabled under Settings > System & Company Settings > General > Modules
  • If the patient is confirming by email, also make sure Include Confirmation Link is set to Yes
  • For text confirmations, make sure Text Message Confirmation is set to Yes

A patient is no longer receiving text reminders.

  • The patient may have accidentally opted out by replying with an opt-out keyword such as STOP
  • The patient can reply with START, YES, or UNSTOP to restore text messaging
  • If they no longer have the original message, provide them with your clinic's text number so they can send the keyword directly to that number

 

Related Articles 

How to Edit Appointment Reminders

 

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