When you enable appointment confirmations for email and text reminders, the system automatically sends an appointment reminder to patients before their visit. Patients can confirm their appointment by replying “C” to a text reminder or by clicking the Confirm Appointment button in an email reminder. Once confirmed, the appointment status in your schedule is automatically updated to Confirmed.
Permissions
You need to have access to your system settings to set up appointment confirmations
Enabling Appointment Confirmations
- Go to Settings
- Under System & Company Settings, click General
- Select Modules
- Go to the Advanced section
- Set Appointment Confirmations to Enabled
- Save your changes
Adding Appointment Confirmations to Email Reminders
From the General System Settings:
- Select Reminders & Notifications
- Go to the Appointment Email Reminders section
- Set Include Confirmation Link to Yes
- Save your changes
Adding Appointment Confirmations to Text Reminders
From the General System Settings:
- Select Reminders & Notifications
- Go to the Appointment Text Reminders section
- Set Text Message Confirmation to Yes
-
Save your changes
Result
Email Reminders
Email reminders include a Confirm Appointment button that patients can click to confirm their visit.
Text Reminders
Text reminders include instructions to reply with “C” to confirm the appointment.
Confirmed Appointment
Once a patient confirms, the appointment status updates to Confirmed and the border of the appointment in the schedule reflects the confirmed status.
Important: Messaging Opt-Out Rules
Our third party messaging provider uses industry standard opt out keywords that immediately stop any further text messages to a patient if they reply with one of the following:
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT
When one of these keywords is received, all future text messages are blocked at the provider level. This is not connected to the patient’s subscription settings in Juvonno and cannot be overridden within the system.
If a patient opts out by accident, they can restore text messaging by replying with one of the following keywords:
START, YES, or UNSTOP
If the patient has deleted the original message and cannot reply directly, the clinic can provide the patient with the clinic’s text number and have them send one of the keywords above to reconnect.
If you do not know your clinic’s text number, please contact support@juvonno.com
to request it.
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