Staff members will be able to send and receive text messages with patient directly within Juvonno.
When to Use This
Enable Two-Way Texting for any staff member who needs to:
- Communicate directly with patients via text
- Respond to patient inquiries without phone calls
- Manage patient conversations inside Juvonno rather than in external apps
This is especially useful for reception teams, clinicians, or support staff who handle patient communication regularly.
What You Need
- An active JComm subscription
- If you don't have one yet, check out our plans and subscribe through the JComm plan page!
Enabling Two-Way Texting in Staff Profiles
- Go to Settings
- Select either Administrators or Practitioners
- Open the profile for the staff member you want to enable two-texting for
- Select the Preferences tab
- Look for Receive Incoming Text Notifications
- Select Yes
-
Save your changes
Result
Once enabled, staff with this setting will be notified of incoming text messages from patients whose default clinic matches the staff member’s clinic.
Avoid Common Issues
Staff Can’t Receive Messages
If incoming messages aren’t appearing, check that the correct staff members have the “Receive Incoming Text Notifications” preference enabled and that their default clinic matches the patients’ default clinic.
Missing Subscription
Two-Way Texting won’t work unless your clinic has an active paid JComm subscription.
Troubleshooting
No Text Option Visible
- If a staff member still doesn’t see texting options after enabling preferences, confirm their User Type has access to JComm features.
Patients Don’t Show for Texting
- Make sure patients have a default clinic assigned in their profile. Patients without a default clinic may only be visible to administrators with texting enabled.
Related Articles
Overview: JComm Two-Way Texting
JComm Feature Overview: Text, Email, and In-App Messaging for Teams & Patients
How to Send Your Staff a Message Using JComm's Team Mail Feature