Staff members will be able to send and receive text messages with patient directly within Juvonno.
When to Use This
Enable Two-Way Texting for any staff member who needs to:
- Communicate directly with patients via text
- Respond to patient inquiries without phone calls
- Manage patient conversations inside Juvonno rather than in external apps
This is especially useful for reception teams, clinicians, or support staff who handle patient communication regularly.
What You Need
- An active JComm subscription
- If you don't have one yet, check out our plans and subscribe through the JComm plan page!
Enabling Two-Way Texting in Staff Profiles
- Go to Settings
- Select either Administrators or Practitioners
- Open the profile for the staff member you want to enable two-texting for
- Select the Preferences tab
- Look for Receive Incoming Text Notifications
- Select Yes
-
Save your changes
Result
Once enabled, staff with this setting will be notified of incoming text messages from patients whose default clinic matches the staff member’s clinic.
Things to Know
- Two-Way Texting won’t work unless your clinic has an active paid JComm subscription
Troubleshooting
No Text Option Visible
- If a staff member still doesn’t see texting options after enabling preferences, confirm their User Type has access to JComm features.
Patients Don’t Show for Texting
- Make sure patients have a default clinic assigned in their profile. Patients without a default clinic may only be visible to administrators with texting enabled
Staff Can’t Receive Messages
- If incoming messages aren’t appearing, check that the correct staff members have the “Receive Incoming Text Notifications” preference enabled and that their default clinic matches the patients’ default clinic.
I have an active JComm subscription but don't see a texting option
- Contact support@juvonno.com so we can review your JComm settings and make sure two-way texting has been enabled
Related Articles
Overview: JComm Two-Way Texting
JComm Feature Overview: Text, Email, and In-App Messaging for Teams & Patients
How to Send Your Staff a Message Using JComm's Team Mail Feature