How to Allow Multiple Appointments in the Same Timeslot

This setting allows overlapping or double-booked appointments when your clinic can accommodate more than one patient at a time.

This is useful when multiple patients can be seen at the same time, such as group sessions, overlapping treatments, or when a practitioner works with an assistant.

When to Use This 

Use this setting when practitioners can see more than one patient at the same time, such as:

• Group appointments or classes
• Clinics with assistants or support staff
• Overlapping treatments (for example, acupuncture with rest time)

• Services that share the same room or resource

   

Permissions

• Access to Schedule & Holidays settings.

Allowing Multiple Appointments in the Same Timeslot

1. Go to Settings 

2. Under Schedule & Holidays, select Schedule Types 

    

3. Open the Schedule Type you want to allow multiple bookings for. 

    

4. Find the Allowed Conflicts setting 
5. Select the number of additional appointments you want to allow in the same timeslot.
   • Example: Setting this to 1 allows 2 total appointments in the same time slot. 

6. Click Save

    

Result 

The selected Schedule Type will now allow multiple appointments to be booked in the same timeslot based on the Allowed Conflicts value you set.

For example:

• Allowed Conflicts = 1 → up to 2 bookings per timeslot
• Allowed Conflicts = 2 → up to 3 bookings per timeslot

Avoid Common Issues

• Setting conflicts too high may lead to accidental overbooking.
• This setting only applies to the specific Schedule Type you edit. Other schedule types will not be affected.

Troubleshooting

Appointments are still not overlapping

Check the following:

• The correct Schedule Type was edited
• The Allowed Conflicts value was saved
• The practitioner is assigned a Schedule Type that allows multiple bookings