Set Up the Out-of-Office Text Responder

Want to make sure patients get a response even when your clinic is closed? The Out-of-Office Text Responder has you covered!

This feature automatically sends a default text message to patients who text your clinic outside of your regular office hours. You can customize the message to share helpful information, such as when your clinic will reopen.

This article will walk you through how to turn on the feature and customize your automatic response.

When to Use This 

Use the Out-of-Office Text Responder when you want patients to receive an automatic reply if they text your clinic outside of regular office hours.

What You Need 

• An JComm subscription with two-way texting enabled 

Permissions 

• Access to Settings > System & Company Settings > General 

Contact your clinic administrator if you don't have the required access. 

Instructions

Follow these steps to set up your Out-of-Office Text Responder: 

1. Go to Settings

2. Under System & Company Settings, select General 

3. Select Reminders & Notifications 
4. Go to the Out-of-Office Text Responder section 
5. Go Enabled? and set to Yes
6. Set your Office Start Time - this is when your clinic usually opens  
7. Set your Office End Time - this is when your clinic usually closes 
8. In the Text Response field, enter the message you want patients to receive when they text your clinic outside office hours 
9. Click Save 

Result

Patients who text your clinic outside of your set office hours will automatically receive the message you entered in the Text Response field.

Things to Know

• Make sure your office start and end times match your clinic's regular hours.
• Keep your automatic message clear and helpful so patients know what to expect.
• You can update your automatic response at any time by returning to the Out-of-Office Text Responder settings and saving your changes.