The Waiting List helps you keep track of patients who are looking for an appointment that is not currently available.
You can add patients to the Waiting List with their appointment preferences. When an appointment becomes available, you can review matching patients and choose how to fill the opening.
How It Works
Patients can be added to the Waiting List with details such as their preferred practitioner, clinic, service, and appointment time.
When an appointment is cancelled, the Waiting List checks for patients whose preferences match the opening. You can then book a matching patient directly or notify matching patients so they can book through the Patient Portal.
Key Behaviours
- Patients can be added to the Waiting List with their appointment preferences
- Matching patients can appear when an appointment becomes available
- You can book a patient directly from the cancellation window
- You can notify matching patients about an available appointment
- Patients can book an available appointment through the Patient Portal
- Depending on your booking settings, appointments booked through the Patient Portal may require approval
What Happens Next
When an appointment is cancelled, review the matching patients on the Waiting List.
You can select a patient and book them into the available spot, or notify all matching patients so they can book the appointment through the Patient Portal.
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