Patient SMS Chat Overview

Two-way communication right from the schedule.
 

Patient SMS Chat provides a simple method to text patients and receive incoming texts.

What are the costs?

This paid feature is a part of the JComm and is available as an add-on to your Juvonno plan. Pay by the month and cancel at any time. JComm subscriptions start at $10 per month ($0.02 per text message sent or received). Invoices are emailed on a monthly basis. To activate this add-on, please contact your Juvonno Sales rep. 

Choose from one of the three plans below: 

**Subtract $10 from the JComm Bundle Plans if you signed up for Juvonno before July 12, 2021 as Team Chat and Team Messenger have already been grandfathered into your current plan**

Activate 

JComm for Patients: $10/month ($0.02/msg) 

Includes: 500 messages, Email & SMS Campaigns, Patient SMS Chat

Grow 

JComm Bundle: $25/month ($0.015/msg)

Includes: Unlimited team messaging, 1000 messages, Team Messenger, Team Instant Chat, Email & SMS Campaigns, Patient SMS Chat

Enterprise

JComm Bundle: $60/month ($0.012/msg)

Includes: Unlimited team messaging, 5000 messages, Team Messenger, Team Instant Chat, Email & SMS Campaigns, Patient SMS Chat

Where is it enabled?

Admin Profile > Preferences Tab > Receive Incoming Text Notifications

How Does it Work?

Once a user has the setting mentioned above enabled in their profile, they will be notified on the schedule when an incoming text message arrives from a patient attending the same clinic of the Administrator's default clinic. The system bases this off the cell number that is on the patient's profile - and the default clinic assigned to the patient.





Any patients that do not have a default clinic set or are not yet existing as a patient in your system will display for all clinic's administrators (that have the setting enabled to receive these notifications).


Once a message is opened, it is marked as 'read'. The latest 10 threads of messages will display based on the most recent incoming texts that have arrived. To view the next 10 messages, scroll to the bottom of the list and choose Load More...