An Overview of JComm's Patient Two-Way Texting Feature

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How It Works

JComm's Two-Way Texting feature allows you to send and receive text messages directly from Juvonno. This provides a fast, efficient, and reliable way to send timely information to patients, enhancing their experience. Two-way texting is included in every JComm subscription.


Why Use Text Messaging?

⭐ Get quick responses. Studies show that 90% of texts are opened and read within 3 minutes
⭐ Boost engagement. Texts receive 8x the response rate of emails

Step 1: Accessing Two-Way Texting

Click the chat bubbles icon at the top right of your screen to open Two-Way Texting. This window allows you to manage your text message conversations with patients. 

Note: System administrators can allow or deny access to Two-Way Texting based on user type or role. 


Step 2: Locate the Patient

From within your patient list, click on a Patient's name or use the search bar to find a patient and open a conversation window.

Step 3: Texting Patients

Inside the conversation window, you can:

  • View all previous incoming and outgoing text messages with that patient
  • Enter a text reply at the bottom of the window
  • Open the Appointment Lookup menu to gather appointment details


Important Notes

  • A third-party integration service designates the phone number used to send/receive text messages when your system is initially created. This number is unique to your Juvonno system.
  • Both outgoing and incoming text messages count toward your messages allotted per month according to your JComm plan
  • Tip! Send yourself a sample message from JComm to see the unique number assigned to your clinic.

What are the costs?

Two-way texting is a paid feature that is part of the JComm In-App Messaging Add-On. You can pay for your JComm subscription monthly and cancel at any time. Subscriptions start at $20 per month ($0.025 per text message sent or received), with messaging rates decreasing based on message volume. Invoices are emailed monthly, and you can make changes at any time. Learn more about all of JComm's powerful features!


Choose from one of the three plans below: 

Ready to get started? Read How to Enable Two-Way Texting by JComm 


Further Reading: Get Started with JComm


How to Create a JComm Campaign


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