How to Connect your Telus Account to Juvonno

  • Updated

If you are a current user of the Telus eclaims Portal, follow these steps to set Telus and Juvonno up.


System Setup


1. Navigate to Settings>General>Modules>Integrations section>Telus Health Eclaims and set it to enabled then Save.


2. Go to Settings>Billers, the Telus Health option must be enabled (this will be enabled by Juvonno Staff)




1. Log into the Telus portal


Enter your Username and Password and select Login.




2. Then Select I Accept.




3. In the top left side of the page there is an icon to click that provides further menu items. Select that icon.

4. Then select the Banking Information option.




Once logged in you will have access to the data required to enter into Juvonno.



1. CPR Organization ID

In Juvonno under the Telus Health eClaims section there are 2 fields that need to be completed.


a.  It reads CPR Organization ID.

In Teluls it reads Telus Provider ID.






b. CPR Work Location ID


In Juvonno the field reads: CPR Work Location ID.

In Telus it reads Location IDs.



2. Practitioners


a. In the Practitioner profile go to the Telus Health tab.



When opened the window will show you the fields that need to be completed.


c.  If you only have 1 location you will only complete the first box with Default Telus Health Provider Settings.



Juvonno and Telus fields read License #



Juvonno reads CPR Provider Number telus reads TELUS Provider ID



Username: Is the name you log into Telus with to submit claims.


Password: Is the password you enter to log into the Telus portal to submit claims.


Note When Telus requires you to change your password you must log into Juvonno and open each practitioner profile, go to the Telus Health tab and enter the new password.


Juvonno and telus read License Issuer

Select from the drop down options in Juvonno




License Type: Select from the drop down options in Juvonno.


Practitioner Type: Select from the drop down options in Juvonno.


If the practitioner has more than 1 licenses you will click the Add Another License and enter their second license information.


The next window will display another license box where you will enter the practitioners data and Save at the bottom of the page.



If you have more than 1 location you will enter the details for each location in it's own window under the Clinic section.  The example below shows 2 locations, 1 is for Clinic Rehab and 1 is for Mississauaga Location.  Enter the details relevant for each location.  Save at the bottom of the page.





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