If you are a current user of the Telus eclaims Portal, follow either of these steps below to contact Telus and obtain information you will enter in your Juvonno system in order to bill your patients insurance directly
1) Contact By Email (Recommended):
Contact the TELUS Service Desk via email at firstname.lastname@example.org to obtain the “Provider Spreadsheet for Software Vendor”.
As requested by Telus, your request email must contain the following information:
Email Subject :
Provider Spreadsheet for Software Vendor
Full name of the provider or Clinic
Email (where the spreadsheet can be sent to).
2) Contact By Phone:
Contact Telus' Tier-2 Service Desk at 1-877-833-6120 and request the “Provider Spreadsheet for Software Vendor”.
Once you have the spreadsheet emailed, continue to enter the details in Juvonno as follows:
1. Go to Settings > Clinic.
2. Under Telus Health eClaims, enter the CPR Organization ID and the CPR Work Location ID
Note: You must be logged in as Admin Level 2 to see this section.