How to Sign Up and Log In to the Patient Portal 🎥

When a patient would like to book an appointment, register for a program, update their personal information or pay for an appointment they can use the patient portal linked to your Juvonno system.

Overview

1. Find your Portal URL
2. Welcome Message
3. Login
4. Profile Sign Up
5. Existing Patient Login
6. New Patient Login
7. Additional Notes

Find your Juvonno Portal URL

Patients can find your portal by opening an internet browser on their computer, phone, or tablet and typing in your portal URL.

Click here to find out where to find your portal URL

It's best practice to put a 'Book Appointment' button on your clinic's website with your Juvonno Portal hyperlinked/embedded within the button. This allows patients to click the 'Book Appointment' button on your website and directly be forwarded to your Juvonno portal.

Portal Welcome Message

Greet your patients when they arrive at your Juvonno Portal login page!

Customize your 'Portal Login Page Message' under Portal Settings Juvonno to let patients know something about your business and what they can find inside your portal.

Click here to find out how to adjust your 'Welcome' message in portal login page message.

Login

Patients with a patient portal profile can securely log in to your Juvonno portal by:

• Simply typing in their email address and password
• Then finish by clicking on the Login button.

Profile Signup

If the patient clicks on the 'Signup' button on the login page they will be redirected and asked if they are an 'Existing Patient' or a 'New Patient'.

Existing Patient Login

If a patient has visited your clinic's location before and has a patient profile in your Juvonno system they are able to access their portal profile.

The email address must match the email provided in their patient profile.

After the patient has filled out their email address and passwords they will need to confirm the information through the email address provided and then will be able to login to the patient portal.

Existing Patient Login Notes:

1) Your email address will be used to search for your account. If your account is found, a validation email will be sent to that address to activate your account. This step is meant to ensure that we are granting access to the appropriate person. If your account is not found, please contact us for more information.

2) If your email doesn't arrive within a couple of minutes, please make sure to check your SPAM folder.

3) If the patient already has a profile, they will receive the following message

New Patient Sign-up

If the patient has never attended your clinic they can start to set up a new profile and book an appointment.

The patient will have to fill out information, which will also create a patient profile inside of your Juvonno system.

Once the patient has filled out their portal information they can then login and book an appointment!

 Notes

• The portal must be enabled in order to have access to it as a patient
• Mandatory signup fields can be enabled in Portal settings
• The General Practitioner fields are type-to-search. If the doctor does not already exist in the system, a new contact will be created, otherwise the correct practitioner will be assigned in the patient profile.