Appointment confirmations are a powerful tool for streamlining your schedule and minimizing no-shows. This feature automatically sends text messages to your patients, reminding them of their upcoming appointments and offering them a quick and convenient way to confirm their attendance by replying with "C." This automatically updates the status of the appointment in your schedule, so you know the patient is in the know and prepared for their visit.
This article will walk you through How to Add Appointment Confirmations to Appointment Reminders.
Text Message Notification
Updated Appointment Status
| Note: If you do not have access to this setting, please contact your system administrator |
Step 1: Navigate to Settings
Go to Settings then select General under System & Company Settings
Step 2: Locate Modules
Go to Modules, then select Enabled from the dropdown menu beside Appointment Confirmations, then click Save
Step 3: Add to Appointment Email Reminders
Go to Reminders & Notifications then select Yes from the dropdown menu beside Include Confirmation Link
Step 4: Add to Appointment Text Reminders
Scroll down to Appointment Text Reminders and select Yes from the dropdown menu beside Text Message Confirmation, then Save
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Tip: From here, you can also customize the Reminder Text Message and include key information like Appointment Date and Time using Content Tags. Learn How to Edit Appointment Reminders |
| Note |
Our third party has their own codes that will prevent/block any further messages to the patient if they reply with either of the following keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT If they do this by accident (as this is not linked to the patient subscription settings in Juvonno - this is on the third parties end) they can restore the connection by replying back START, YES, or UNSTOP. If the patient has deleted the text message therefore they cannot reply START, YES or UNSTOP then the clinic can give the patient their text number for the patient to reply back with one of these words. If you do not know your clinic text number please email support@juvonno.com and ask for it. |
Conclusion
Your Appointment Reminders, both email and text, will now include the Appointment Confirmation
Once the patient replies with 'C', the appointment status will automatically display as Confirmed on the schedule.
Further Reading: How to Edit Appointment Reminders