How to Manage Internal Staff Email 🎥

  • Updated

This feature works the same as any email messaging client however you are only able to communicate with employees who have profiles created on your system.


There are several places you can locate this feature:

a. From "My Dashboard".

b. By selecting the "Communication" link down the left side of the page then select "Messages".

c. Select the Pen icon Juvonno_internal_message_icon.JPG located in the top right corner of the page.

d. Click the circle with the + sign juvonno_quick_link_icon.JPG located in the top right corner of the Home page dashboard. Under Tasksn select Message.

The message center provides you access to your Inbox, Sent, Compose, Deleted and Add Folders as well as you're able to perform searches.

How to compose a new message

1. Go to My Dashboard juovnno_my_dashbaord_link.JPG, select "All Messages". You are directed to the Message Centre.  Select "Compose".


2. Select "Compose".


3. Send to: Select from the drop-down menu to select who you want the message to go to.


Individual: Type an individual’s name in this field. The individual must be set up as an employee.

Staff Group: You would have created Staff Groups under Settings>Groups & Categories>Staff Groups.

4. Select “+ Add A Recipient” to add additional names.

5. Title: Enter a subject.

6. Regarding Patient: Type a patients name for whom the message is concerning. You can also choose from the “Search for a Patient” icon. The message will be stored in the patient's profile under their "Messages" tab.

TIP: If you want to use this feature to send internal notices to employees you could set up a Patient name called Notices or Staff Meetings.

7. Priority: Select the urgency of your message.

8. Force View on Login: Selecting “Yes” will force the recipient to view the message upon logging into the system.

TIP: This feature must be enabled in your system settings. Go to: Settings>General>System>System>Other Section - Default Force Message Login>Yes>Save.

9. Message: Type the contents of your message than “Send”.

10. You will receive a prompt indicating the message was sent successfully, select “Ok”.

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