Two-Way Texting allows your team to text patients and receive texts right from Juvonno. This article will walk you through how to Enable Two-Way Texting for you and your staff.
Before you begin
You will need to subscribe to JComm. Begin by choosing a paid plan and signing up here:
Go to Settings and select Administrators or Practitioners
Find the employee that requires access and select Open to access their Profile
From inside the Profile, select Preferences then find Receive Incoming Text Notifications and select Yes from the dropdown menu and Save
Once a user has the setting mentioned above enabled in their profile, they will be notified on the schedule when an incoming text message arrives from a patient attending the same clinic of the Administrator's default clinic. The system bases this off the cell number that is on the patient's profile - and the default clinic assigned to the patient.
|*Note: Any patients that do not have a default clinic set or are not yet existing as a patient in your system will display for all clinic's administrators (that have the setting enabled to receive these notifications).|